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What should I do if I have not received my order confirmation email?
If you have not received your order confirmation email, it means that the transaction has not been recorded and therefore the charge has not been processed.
We suggest, first of all, verify if the transaction appears in your bank account. If the transaction is registered, we recommend that you contact us immediately through our Instagram account: @inverna.universe, via WhatsApp to the number +51 961 739 559 or by email to [email protected].
In the event that the transaction does not appear in your bank, we recommend that you make the purchase again through our website. We are committed to providing you with the best service and are here to help you every step of the purchasing process.