What should I do if I still haven’t received my order?
01/02/2024
It is important to remember that delivery times for our orders vary by region: North, Central and South America (5 to 7 ...
Orders, shipping and tracking
What should I do if I am missing an item in my order?
01/02/2024
We apologize for the error and appreciate your understanding. To correct it, please contact us through our Instagram acc...
What should I do if I received the wrong item in my order?
01/02/2024
We apologize for the error in sending the article and we appreciate your understanding. To correct it, please contact us...
What should I do if I have not received my order confirmation email?
01/02/2024
If you have not received your order confirmation email, it means that the transaction has not been recorded and therefor...
Can I edit my order once it has been placed?
20/01/2024
Unfortunately, once the order has been confirmed, it is not possible to make edits directly on our web platform. However...
What happens if I want to cancel or change my order?
20/01/2024
We regret to inform you that once the order has been placed, we cannot accept cancellations. However, if you wish to mak...
How do you ship?
20/01/2024
For our international deliveries, we partner exclusively with the renowned logistics company DHL.
Can I speed up the delivery of my order?
20/01/2024
You cannot expedite the delivery of your order; However, you can contact us through our social networks to find out the ...
When will I recive my order?
20/01/2024
Inverna reaches all destinations in the world with our international shipping options through the renowned international...
Do you offer gift presentation?
20/01/2024
Yes, we offer an elegant gift presentation we call ‘giftbox’ to enhance your Inverna experience! To opt for ...