What should I do if an item is missing from my order?

We sincerely apologize for the mistake and appreciate your understanding. To resolve it, please contact us through our Instagram account, @inverna.universe, WhatsApp at +51 961 739 559, or email at [email protected]. Attach photos of the item you received incorrectly, along with your order number, and we will arrange to send the missing item.

Your satisfaction is our priority, and we will work to resolve this situation as efficiently as possible.