We are committed to ensuring satisfaction with every purchase. Accordingly, if a customer is not satisfied with a purchased product, we will exchange the product or refund the amount paid, subject to this Policy. To exercise the right to an exchange or return, the User must meet the general conditions detailed below. All requests will be received and handled by our Customer Service team. This Policy may change at any time, and those changes will be reflected periodically on our website. Each time you visit, you must carefully read the Exchanges and Returns Policy, as, for all legal purposes, simply accessing our content constitutes acceptance of the terms and conditions set out in it and any amendments.
Any exchange or return may be requested within 24 hours of receiving the product. After that period, the product warranty may apply where any of the circumstances set out in Article 97 of the Consumer Protection and Defense Code are met. If the request falls within the period mentioned above and meets one of the exchange and/or return conditions described below, our company will collect the products and send them to the warehouse at Calle Teruel No. 131, Pueblo Libre, to check their condition, where applicable. The product verification period is 1 to 3 business days.
Product: No signs of use or physical damage, with all accessories included. It must not be damaged or altered in a way that affects its condition as a new item.
Packaging: In optimal condition, with no dents, tears or adhesives that cause damage when removed.
Documentation: Proof of purchase, identity document and any additional documentation received at the time of delivery. The transport personnel collecting the product are not authorized under any circumstances to inspect and/or handle the product; their sole role is to collect it. If the conditions described above are not met, the exchange and/or return will not proceed, and no claim will be accepted.
Returns and/or size exchanges: If the supplier has no stock, the amount paid for the product will be refunded. Shipping charges and any other services associated with your order are not refundable; only the product amount will be refunded. For a size exchange, the customer must pay S/10.00 (ten soles) for transport, as a new product must be delivered and the original product returned to the warehouse. The maximum period for returning a product is 24 hours after receipt.
Product warranty: To provide better service, we undertake to receive all requests concerning DEFECTS in purchased products, in accordance with Article 97 of the Consumer Protection and Defense Code. Please note that a monetary refund will only be made if the purchased product is defective.
We undertake to process and handle refund requests made through +51 961 739 559.
For reversals to a card, processing time is the responsibility of the financial institution that issued the card and is counted from the date the refund is executed.
Bank deposits will only be made to the purchaser's own account. We require the purchaser's first and last names, identity document, bank and purchase order number. In this case, the call center will contact the customer to confirm the bank account details before making the deposit.
We are not responsible for delays or difficulties experienced by the financial institution in completing the refund.
Refunds after product delivery will only be made once the return request has been approved. For purchases made with a credit or debit card, our execution time is up to 48 business hours. The subsequent processing time depends on the financial institution that issued the card.
