FAQ

Products and sizes

• How does sizing work for Inverna alpaca slippers?
• Will my alpaca slippers stretch?
• Are Inverna alpaca slippers suitable for people with flat feet?
• Are Inverna alpaca slippers water-resistant?
• Are Inverna alpaca products washable?

Shipping and tracking

• Do you offer gift packaging?
• When will I receive my order?
• Can I speed up the delivery of my order?
• How do you ship orders?
• What happens if I want to cancel or change my order?
• Can I edit my order after placing it?
• What should I do if I have not received my order confirmation email?
• What should I do if I received the wrong item?
• What should I do if an item is missing from my order?
• What should I do if my order has not arrived?

Payments and refunds

• How long does a refund take?
• Do you offer discount codes or coupons?
• Which currency are your prices displayed in?
• Which payment methods do you accept?
• What should I do if my coupon or gift card is not working?
• What should I do if I have trouble processing my payment?

Company

• What is your commitment to sustainability?
• Where are Inverna alpaca products made?

Exchanges and returns

• What is Inverna's return policy?