What should I do if I have not received my order confirmation email?

If you have not received your order confirmation email, this means that the transaction has not been recorded and the payment has therefore not been processed.

First, we suggest checking whether the transaction appears in your bank account. If it has been recorded, please contact us immediately through our Instagram account, @inverna.universe, WhatsApp at +51 961 739 559, or email at [email protected].

If the transaction does not appear in your bank account, we recommend placing your order again through our website. We are committed to providing the best service and are here to help at every step of the purchase process.